How billing works
Memberships are billed monthly in advance in US dollars through PayPal and renew automatically on the same day each month until you cancel. Your renewal date is shown on your Billing page.
Cancelling
Cancel any time from the Billing page or from your PayPal account. Cancellation stops the next charge. Your membership stays active until the end of the period you already paid for, then drops to the free tier. Your storefront drafts and documents are kept.
Refunds
If you are charged for a renewal you did not intend, email deon@polemarch.site within 7 days and we will refund that charge in full. Beyond that window, refunds are handled case by case. Amounts already consumed as tokens or agent usage are not refundable.
Tokens
Tokens are prepaid platform credit for agent actions. They do not expire while your account is open, have no cash value, and are non-transferable.
Failed payments
PayPal retries a failed payment before the membership lapses. If payment cannot be collected, the account moves to the free tier and paid features pause until billing is restored.
Chargebacks
Please contact us before opening a dispute — most issues are resolved the same day. Accounts with an open chargeback may be suspended until it is settled.
Contact
Polemarch AI — deon@polemarch.site